Advances in information technology should be like gifts from heaven …. If that describes how everyone feels about things at your workplace, then congratulations — you have reached the Promised Land. On the other hand, if the technology in your organization sometimes seems like a rigid and inflexible theology to which you have never really converted, you’re not alone. The schism, if you will, between the high priests of technology and the laity of users, is a divide that a lot of us feel needs to be bridged….
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