Content Management. Document Management. Knowledge Management. Regardless of what it’s called, law firms view this technology with skepticism.
In theory, this software puts every document or email ever created or received by your firm at your fingertips. In practice, many documents remain elusive because they have incomplete or incorrect profiles or because they never make it into the system in the first place.
KMWorld explored this issue in depth in this article, which discusses products that take a different approach to document management.
Continue reading this article (free PDF reprint).